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HOTEL FRONT DESK RESUME

YOUR NAME

12 Road, city, VA 12345

1234578900, [Email]

FRONT DESK RECEPTIONIST

Dedicated and proactive individual with 4 years’ effective front office receptionist and customer service experience. Demonstrated ability to maintain a pleasant, positive, and courteous demeanor continually.

Well-versed in greeting visitors, scheduling appointments, and handling administrative and clerical duties
Positive attitude and disciplined work ethic
Adept at answering phones, faxing, and filing
Computer savvy: Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
Bilingual: English and Spanish; enjoy working with diverse people and able to multi-task

WORK EXPERIENCE

Front Desk Receptionist | ABC Hotel, city, VA, May 20XX – Present

Welcome visitors, guests and customers as they arrive
Provide information asked for and direct them to the right departments
Assist visitors and customers to the right staff member
Handle telephone calls and direct them to the right recipient
Distribute incoming mail and manage outgoing correspondence
Schedule meetings and conferences
Hand out employee application, memos and notices

Major Achievements
Reorganized the visitor / guest check in and out procedure by introducing an automated identification system.
Awarded with a mid-year bonus following excellent front desk management work in 2011

Customer Service Assistant / Front Office Executive | XYZ Trailways - city, MO, Mar 20XX - May 20XX

Handled the switchboard and routed calls
Assisted guests and visitors by answering queries
Validated parking tickets
Assisted in scheduling appointments
Assisted in coordinating office activities

Major Achievements
Provided valuable support to the marketing department in executing a particularly complex marketing routine
Offered a front desk receptionist position following provision of exceptional work as an intern

EDUCATION

ABCD Cummunity School, city, VA
High School Diploma – 20XX

ADDITIONAL

Able to managing light bookkeeping and accounting procedures
Fast learner with a keen ability to set and maintain priorities
Well-organized with strong ability to work under stressful conditions